Automated Review & Feedback Collector
Post-completion customer feedback workflow that invites authentic Google reviews while providing an immediate parallel private support channel.
Workflow Overview
Systematically grow your local Google Business reputation without manual chasing. Triggered when a job is marked completed in your CRM or invoice system, this workflow dispatches a courteous, neutral WhatsApp or SMS follow-up. All customers receive the same direct link to leave an honest Google review, alongside an immediate private support channel to contact management directly.
What's Included & Deliverables
Who This Service Suits
- Local Trade & Field Services: Businesses where Google Business Profile review count directly drives inbound phone enquiries.
- Garages, Clinics & Professional Firms: Establish steady, monthly review growth from real clients without manual follow-up.
- Customer-Centric Teams: Offer all customers an open public review invitation alongside an immediate direct line to management for any support needs.
What's Included & Deliverables
- CRM / Invoicing Trigger Integration (Xero, QuickBooks, HubSpot, ServiceM8) firing on completed milestones.
- Automated Outreach Cadence sending a personalized check-in at the optimal post-service window.
- Pre-Configured Google Review Direct Link opening the review modal directly on the client's mobile device.
- Private Feedback Pathway giving clients with concerns an immediate, private channel to reach business management.
Operational Guardrails & Boundaries
- Full Google Policy Compliance: All customers receive the same neutral invitation to leave an honest Google review without sentiment screening, gating, or filtering.
- Strict Opt-Out Handling: Immediate recognition and adherence to customer communication preferences and STOP replies.
- Authentic Feedback Only: Engineered solely to invite genuine feedback from verified paying clients—zero fake reviews.
Operational Realities & Solutions
Staff forgetting to request Google reviews while the customer's positive experience is fresh.
Customers lack an easy, direct way to give feedback or leave a review after service completion.
Three-Stage Delivery Roadmap
Stage 1: Review Journey & Trigger Setup
We connect your Google Business Profile, identify the exact completion trigger in your software, and draft warm, on-brand message copy.
Stage 2: Integration & Escalation Testing
We test simulated job completions, verify mobile link behavior, and test the private resolution notification pathway.
Stage 3: Live Activation & Monitoring
We enable automated triggers for completed jobs, monitor response throughput, and ensure review collection operates seamlessly.
Pricing Approach & Running Costs
Fixed-milestone scoping with transparent, at-cost infrastructure
Project Investment Model
Turnkey fixed-scope delivery covering review milestone trigger mapping, compliant invitation copy, Google Business Profile linking, and internal feedback routing.
Direct Running Costs (At-Cost)
Zero ongoing software markup from Data Donkey. Messaging charges are billed directly at provider cost (e.g. standard Twilio SMS or Meta WhatsApp API rates based on delivery volumes). Implementation and optional support are quoted separately.
Post-Launch Care & Support
Includes 30 days of delivery monitoring and review conversion verification. Optional maintenance covers template refreshing and policy compliance checks.
Key Drivers That Shape Your Quote
WORKFLOW SCOPING
Fixed-milestone scoping with transparent, at-cost infrastructure
Connected Integrations
Table of Contents
- • Workflow Overview
- • What's Included & Deliverables
- • Operational Realities & Solutions
- • Three-Stage Delivery Roadmap
- • Pricing Approach & Running Costs
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